Order Processing Time
- All orders are processed within 2 business days (Monday–Friday, excluding public holidays).
Shipping Services
- We offer free standard shipping on all products, except for ceramic items.
- Shipping is facilitated by third-party carriers, such as Australia Post.
- All shipments are sent via regular post.
Delivery Times
- Within Victoria: 2–4 business days
- Interstate (e.g., NSW, QLD, SA, TAS, ACT): 3–6 business days
- Remote or regional areas: Delivery times may be longer
Please note that these are estimated delivery times and actual delivery may vary.
Ceramic Products
- Ceramic items are not eligible for shipping.
- Customers can:
- Pick up from our warehouse at Unit 32/68-78 Rosebank Ave, Clayton South VIC 3169
- Arrange their own shipping from our warehouse
Click and Collect Service
- Customers can opt to pick up their orders from our warehouse:
- Address: Unit 32/68-78 Rosebank Ave, Clayton South VIC 3169
- Pickup Hours: Monday–Friday, 9:30 AM–4:00 PM
Urgent Orders
- For urgent needs, we recommend:
- Picking up from our warehouse
- Arranging express shipping at your own cost
Additional Information
- Once your order is shipped, you will receive a confirmation email with tracking details.
- Delivery times are estimates and may be affected by factors beyond our control, such as carrier delays or public holidays.
For any questions or assistance, please contact us.
Note: This shipping policy is subject to change without prior notice.
